RISE West 2024 | FAQ



Questions about RISE West? We've got answers.

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General Event Questions  
ǀ  Registration Questions  ǀ  Hotel & Travel  ǀ  Sessions & Speakers   ǀ  Onsite Questions  ǀ  Billing Questions

General Event Questions

What is RISE West?
RISE West is the premier Medicare Advantage senior leadership event of the year, bringing together forward-thinkers in the managed care space from health plans, health care providers, and health care technology organizations to exchange ideas in an open and collaborative environment. 

When and where is RISE West 2024?
RISE West 2024 is taking place on Wednesday, September 11, Thursday, September 12, and Friday, September 13 at the Broadmoor Resort in Colorado Springs, Colorado.

What is the RISE West experience like?
Expect a five-star conference experience with gourmet food & beverage, top-notch luxury accommodations, a world-class speaking faculty, and leading health care brands set-up in the exhibit hall.

Is space limited?
Yes, space is limited. We recommend registering as soon as possible to secure your spot.

Where can I find more information about the event, i.e., agenda, speaker line-up, topics?
Visit west.risehealth.org for the latest and greatest information including the agenda, speaker line-up, hot topics, and sponsors you’ll have the opportunity to meet.

Who should attend RISE West 2024?
RISE West brings together seasoned executives from a wide variety of organizations and job functions. Expect to network with senior-level and C-Suite professionals working in risk adjustment, administration, operations, data & analytics, HCC coding, quality improvement & Star ratings, provider engagement & education, member / patient engagement, finance, revenue, actuarial, and government programs.

Company Types:

  • Medicare Advantage Health Plans
  • Multi-Line Health Plans
  • Physician Practice / Medical Groups
  • IPA Management / MSO Companies
  • Not-for-Profit Organizations
  • Accountable Care Organizations
  • Medicaid Health Plans or MCOs
  • Commercial Health Plans
  • Integrated Delivery Networks
  • Community-Based Organizations
  • Government Agencies
  • ACA Issuers
  • Hospitals
  • Health Care Foundations
  • Employer Groups
  • Academia
  • Technology Organizations

Take a look at a sample list of attending organizations here.

Is there a virtual option?
No, we do not offer an option to join RISE West virtually.

Is on-demand content available?
No, we do not offer RISE West sessions in an on-demand format.

How can I learn more about sponsors?
Learn more about our sponsors by visiting the RISE West 2024 Sponsors page. Our sponsors are leading health care brands and breakthrough innovators that provide solutions to help you do your job even better.

Registration Questions

How do I register for RISE West?
There are two ways to register for RISE West 2024. For self service, you can visit west.risehealth.org and navigate to the Register button in the top right corner. If you prefer assistance in the registration process, please contact our conference concierge, Terrence Johnson, at tjohnson@risehealth.org or 704.341.2647 and he will take care of it for you.

How much does it cost to register for this event?
Pricing varies based on the organization you work for. Please visit west.risehealth.org/rates to see a full price list.

What is included in the registration fee?
Access to all event sessions taking place on Thursday, September 12 and Friday, September 13 and the event materials from those sessions, meals and refreshments as outlined in the agenda, and ample networking opportunities. You can add a pre-conference session on Wednesday, September 11 to your registration for an additional fee.

Is there an additional charge for pre-conference workshops?
Yes. Our pre-conference workshops can be added to your registration for an additional fee:

  • Workshop A: Implementing an Outpatient Clinical Documentation Improvement (CDI) Program: $700
  • Workshop B: AI is Here to Stay: $400
  • Workshop C: Operational Excellence in Medicare Advantage Plan Management: $400
  • Workshop D: Embracing Authentic Leadership - A Workshop for Rising Stars: $400 (limited to 35 participants)

Contact Terrence Johnson at tjohnson@risehealth.org or 704.341.2647 to add a workshop to your registration.

When is the deadline for registration?
You may register at any time, up until the day of the event. However, the price does increase the longer you wait.

Does the registration include air transportation and hotel accommodations?
All costs for air transportation and hotel accommodations are the responsibility of the attendee.

Are meals included with my conference registration?
Yes, gourmet meals are provided for all attendees for breakfast and lunch during the main conference days (Thursday, September 12 and Friday, September 13). Lunch will be provided for those participating in pre-conference workshops on Wednesday, September 11. Evening hors d'oeuvres and beer, wine, and cocktails will be offered at the welcome reception on Wednesday, September 11 and the evening networking reception on Thursday, September 12. Please check the agenda for times and availability. While effort is made to accommodate broad dietary requirements, if you have an extreme allergy or dietary restriction, you are encouraged to arrange for meals as necessary.

Is there single-day registration available?
No, you will need to register for the entire event.

Are there group discounts available if we have more than one person who wants to register for an event?
Yes, we love when teams join us and we discount accordingly! Contact Terrence Johnson at tjohnson@risehealth.org or 704.341.2647 to register your team.

I am with the media. Are complimentary press passes available?
We do offer complimentary press passes to approved media. Please visit west.risehealth.org/resources/media-passes for more information and email Kristen Smith at ksmith@risehealth.org to apply.

Who should I speak to about sponsorship opportunities?
Please email sponsorship inquiries to sponsorshipwfra@wilmingtonplc.com.

Hotel & Travel

What are the hotel options for RISE West 2024?
We have a room block at our host hotel, the Broadmoor Resort, and it will sell quickly! We have also negotiated special rates at properties throughout Colorado Springs. Visit west.risehealth.org/location/where-to-stay/ to see all accommodations. 

How do I make hotel reservations to receive the discounted rate?
Visit west.risehealth.org/location/where-to-stay/ and find the hotel you’d like to stay. Each hotel option lists specific instructions on how to book by phone and/or website.

Can I book a hotel if I haven’t registered for RISE West yet?
No. Our special rates at each room block are reserved for RISE West registrants only.

Is there a shuttle service available from hotels to the conference?
Not at this time. Please check back for updates.

What airport should I fly into?
There are two airport options: Colorado Springs Airport and Denver International Airport. Reach The Broadmoor within 15 minutes from the Colorado Springs Airport and within 90 minutes from Denver International Airport. The Broadmoor has transportation options going to and from nearby airport.

How do I get from the airport to my hotel?
We do not provide transportation from the airport to the hotel, however The Broadmoor does offer transportation options. Visit here to learn more. 

What kind of weather should I anticipate?
The average high in September in Colorado Springs is 75 degrees with low humidity. 

Sessions & Speakers

How many sessions are there?
There are over 30 sessions on the agenda including pre-conference workshops, general sessions, and concurrent sessions. View the agenda here.

How are the event sessions formatted?
Formats vary including interactive workshops, panel discussions, keynote addresses, fireside chats, and more. Please view the agenda here.

Will there be networking opportunities at the event(s)?
Yes! Networking is a top reason that attendees return to RISE West year after year. We understand the importance of networking for professional development, and our goal is to create an environment where you can build valuable connections that extend far beyond the conference. RISE West is designed to offer diverse networking opportunities to enhance your experience, including 8 hours of networking baked into the agenda to ensure there is plenty of time for peer-to-peer exchange during scheduled networking breaks, informal meet-and-greet cocktail receptions, all-day access to the exhibit hall, and hallway chats.

What are the track themes?

  • Health Plan Operations (Risk Adjustment and Quality)
  • Digital Transformation
  • Plan / Provider Partnerships 
  • Keys to Compliance
  • Provider Spotlights

What does my experience level need to be for sessions?
Our agenda is geared towards senior-level professionals.

How do I apply to be a session speaker at RISE West 2024?
Applications for RISE West 2024 are currently closed. To apply for RISE West 2025, please let us know here.

Who are the keynotes?
Our 2024 keynotes are Heather "Lucky" Penney, Heroic 9/11 F-16 Fighter Pilot, Jonathan Heider Laedtke, Paralympic Swimmer, Inclusivity Expert, & Speaker, and Hadley Vlahos, RN, Registered Nurse Specialized in Hospice and Palliative Care and NYT Best-Selling Author of The In Between - Unforgettable Encounters During Life's Final Moments.

How do you choose your speakers?
All speakers are vetted through an extensive process to ensure their expertise and message aligns with the goals of RISE West.

Are presentations available for download?
Yes, all RISE West attendees will receive access to the conference materials in the mobile app.

Do you have to pre-register for sessions?
No. The only sessions that require pre-registration are the pre-conference workshops which are an additional fee.

Onsite Questions

What is the dress code at RISE West?
We aim to create a comfortable and sophisticated atmosphere, allowing you to bring your best self to the professional setting with a business casual dress code. Feel free to express your personalized style using business casual as a guide.

Do you have to check in each day of the conference?
No, you only have to check in the day you arrive so you can pick up your badge. A badge is required for access to all areas of the conference.

How to request for special needs or meals?
If you have special needs and/or dietary restrictions, please do let us know when registering or contact Laurie Mutdosch at lmutdosch@risehealth.org

Does RISE West have a code of conduct?
Yes. By attending a RISE event, you agree to abide by our code of conduct while onsite and agree to contribute to a positive and respectful environment for all participants. Violations of this code of conduct may result in actions such as warnings, removal from the conference, or legal consequences, depending on the severity of the violation and RISE’s discretion.

All conference participants including attendees, speakers, sponsors, and staff are expected to:

  • Treat others with respect and professionalism; harassment, discrimination, offensive language, threats and disruptive behavior will not be tolerated
  • Foster an inclusive and welcoming environment
  • Conduct themselves in a professional manner during sessions, receptions, and sponsored activities
  • Engage in collaborative conversations and idea exchange in a respectful and constructive manner
  • Report any suspicious or concerning behavior to RISE staff promptly

All weapons and illegal drugs are strictly prohibited. Any conference participant who is asked to leave the event will not be reimbursed for any portion of their attendance fee.

If there are any giveaways at RISE West, who is eligible to receive them?
Most giveaways are available only to attendees from health plans, health care providers, and similar organizations. Giveaways are not available for sponsors or vendors.

How can I provide feedback or suggestions for improving the conference?
We value your insights and appreciate your commitment to enhancing the conference experience. Please provide feedback on the event by clicking here.

Billing Questions

How can I pay for RISE West?
If you are registering online, we accept all major credit cards. If you register through a conference concierge, we accept credit card or can issue an invoice.

How can I get an invoice for the event registration(s)?
Please contact Terrence Johnson at tjohnson@risehealth.org.

How can I request a W-9 form?
Please contact Kelli Bush at kbush@risehealth.org.

Will I receive a paid receipt for online registrations?
Yes, a receipt will be sent to the email you provide to us at registration.

How can I cancel my registration?
Please email confirm@risehealth.org. All cancellations will receive full credit equivalent to your paid registration amount to be used on an event of your choosing within 12-months from date of cancellation. Cancellation payment credits can be used either by the person listed on the registration or a colleague from the same company

If I am unable to attend the event, can someone substitute for me, or could I receive a credit for a future event?
Please email your substitution request to confirm@risehealth.org. You may substitute registrants from the same organization.